Cancellation & Refund Policy for Female Generation

We at Female Generation value customer satisfaction and strive to provide a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

1.1 Cancellation Before Shipment

To cancel, email us at info@gmail.com or call +91 8940767767 or   
+91 8940757757 with your order details.

1.2 Cancellation After Shipment

Once an order is shipped, cancellation is not possible. However, you may initiate a return after receiving the product.

2. Return & Refund Policy

2.1 Eligibility for Returns

Items must be unused, in original packaging, and with all tags intact.

Certain products, such as intimate wear, accessories, or customized orders, are not eligible for return.

2.2 Return Process

1. Initiate Return: Contact us at info@gmail.com with your order number and reason for return.

2. Approval & Pickup: Once approved, we will arrange for return pickup (if applicable) or request you to send the product back.

3. Inspection & Refund: After receiving the returned item, we will inspect it and process the refund if it meets our return conditions.

2.3 Refund Process

Shipping charges are non-refundable, except in cases of defective or wrong products.

If a product does not pass inspection, the refund will be declined, and the item will be returned to the customer.

3. Exchange Policy

Exchanges are subject to stock availability.

4. Non-Refundable Items

Personalized or custom-made products.

Items damaged due to misuse, improper care, or normal wear and tear.

Sale or discounted items (unless defective or damaged on arrival).

5. Contact Us

For any cancellation or refund queries, feel free to contact us:

Email: info@gmail.com  
Address: Near Rajas College, Ozhuginasery-629001, Nagercoil, Nagercoil to Tirunelveli Road.  
Phone: +91 8940767767, +91 8940757757